2023 look ahead – why AI and workflow automation will be key
As we approach 2023, the Bank of England predicts that the UK faces a ‘very challenging’ two-year recession. For most customers, this will be top-of-mind, with every purchase being carefully considered. Businesses will come under increasing pressure to prove they’re providing value by meeting customers’ needs effectively and immediately. As if that weren’t enough, customer complaints are at their highest point ever according to the Institute of…
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