Best Ways to Create a Positive Customer Experience Using Humor
One of the best ways is to use humor via chatbots — this is one of the best digital marketing strategies in recent times. Depending on what the user says, you can create humorous replies and joke around with them. Many huge businesses and consumers are now enjoying a light-hearted approach – it’s a wonderful way to demonstrate to customers that you can take a joke on yourself and that you welcome criticism. Be appropriate – An example of this could be the messaging of Amazon Prime Video. The on-demand streaming service does a positive customer experience right with its Twitter account. Be relatable – Remember: when you are relatable, your audience gets the message right, and hence, they aren’t left scratching their heads to crack the message. Ensure your humor is well-timed and relevant to ongoing trends and events. Because – if your audience consists primarily of millennials or Gen Zers, old-school humor may not necessarily land effectively. submitted by /u/jaffy-jafar [link] [comments]