What is my job title ?
Hello, I need your help because I am convinced that I am underpaid for the work I do. I’m looking for a job title that best describes what I do to be able to look and find an average salary estimate for the tasks I do. I am looking for a job title that best describes what I do. I need your advice. I am the first person employed in a start up for customer service. I have to handle calls and emails, check customer documents to validate their onboarding. I have to configure from scratch the CRM tool we use to communicate with customers (Freshdesk). I have to define and document all processes and workflows related to customer service activities (also deal with our external partners to define inter-company workflows). I have to create a complete FAQ in think ahead. Create a complete knowledge base on confluence centralizing all processes, workflows and resources needed for future agents to do their job properly. I also have to create a learning path for the newcomers and also manage their onboarding. I have to work with the Saleforce team to optimise the agent interface so that they can be as efficient as possible in their to-do’s. Today I am employed as a Customer Success Agent, but in my opinion this title does not reflect the whole implementation of the customer service environment that I have set up. submitted by /u/CnCAddict [link] [comments]