Research on customers&chatbots. You’ll find insights on what to improve in your customer service automation
Hi, there! My team prepared the report on what customers love and hate about customer service chatbots.Together with our project managers, and marketers we analyzed data of thousands of conversations with real users, and made thi reserach with insigts, stats and recommendations on how to overcome struggels. This research would be helpful for: Companies that have a chatbot that isn’t performing well and they don’t know why Companies who want to implement a chatbot but are unsure about the best ways of creating a chatbot. Important things! Here’re more details about our research: Use case: Customer support Platform: Website Language: English Locations: Europe, USA Industries: E-commerce, Retail, Retail health Here’s the link to the general article on the best chatbot practices and there you’ll find the research. submitted by /u/Avandegraund [link] [comments]