This week in CX: Cisco, Royal Mail, and Optimizely
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Cisco’s newest report on consumer privacy, new tools to enhance customer service calls within the call and contact centre industries, Optimizely’s new tool for customer personalisation, and the latest updates from the cost-of-living crisis’ business impacts. Key news In case…
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