Automating Customer Service Analysis
Hi all. We are working on a product for people in the Customer Experience to help them analyze their clients customer feedback data and manage brand reputation using data coming from review, surveys, NPS, etc.. So here is how this works: 1.) You bring in your own data that you want to do analysis on (Google reviews, Reddit, Twitter, 3rd party sites, NPS, etc.) 2.) We extract all relevant themes and topics along with sentiment and emotions for each of the reviews in Step 1 3.) We then populate our dashboards with visualizations and analysis that can be helpful to get a complete 360 degree view of what customers are actually talking about your product. What are your thoughts around this and how can we add features to this product to help solve your problems? submitted by /u/miteshyadav [link] [comments]