Comparing CSAT results with two different ranking scales
Hi all, I am working on project where I am comparing two different CSAT surveys. One was completed in 2020 with a ranking scale of 1 (very dissatisfied) – 10 (very satisfied) and the other completed in 2022 with a 1 (very satisfied) – 5 (very satisfied). We will be running these CSATs every 6 months with the 1-5 ranking scale going forward so I’m trying to understand how to convert the survey done in 2020 so it can be included in the comparison analysis with the surveys with a 1-5 ranking scale. M solution as of now is that I have converted each individual response using a 1-10 ranking scale from the 2020 survey with a the attached conversion table. After converting each response to the 1-5 scale, I ran averages and t-tests to compare each question. https://preview.redd.it/12d0y8vyy7o91.png?width=432&format=png&auto=webp&s=67ea8d232571584c204ff814ce0c61478cfbc4ba Is the a valid route? or should I run the averages of the 2020 survey (1-10 scale) for each question, then convert the question averages to the 1-5 scale, then then run the t-test? Any advice is helpful, Thank you! submitted by /u/BeansJC [link] [comments]