How to enhance customer support experience in B2B SaaS space?
B2B SaaS customer support is different. In B2B space it is important for support teams to analyze the issue at hand, discover the broader problem, look for patterns to solve at scale, and keep customers in the loop until the issue is resolved. We sat down with PJ Ople, Head of support and solutions engineering at Sendbird to discuss: – Unique challenges of B2B SaaS support – What great SaaS customer experience feels like – Career advice for upcoming CX professionals Link to video chat: https://youtu.be/wa8GQgy2UjQ. Hope you find this helpful! submitted by /u/Interesting_Time8303 [link] [comments]