Gartner research: conversational AI will reduce agent labour costs by 2023
According to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs by $80 billion. Worldwide end-user spending on conversational AI solutions within contact centres is forecast to reach $1.99 billion in 2022. “Many organisations are challenged by agent staff shortages and the need to curtail labour expenses, which…
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