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This week in CX: Pendo, Chattermill, and Gartner - CX Demo
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This week in CX: Pendo, Chattermill, and Gartner

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This week in CX: Pendo, Chattermill, and Gartner

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customer loyalty to ridesharing services, the focus of digital strategies, Pendo’s inefficiency report, and AI in the hardware industry.  Key news Gartner predicts conversational AI will reduce contact centre agent labour costs by $80 billion by 2026. 10% of…
The post This week in CX: Pendo, Chattermill, and Gartner appeared first on Customer Experience Magazine.

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