This week in CX: Five9, Qualtrics, and Zoom
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at cloud call centres’ ROI increase; new research into post-pandemic company culture; how Zoom has upgraded your remote working experience; and e-commerce personalisation tactics. Key news To round off August, global consumer confidence has seen its further descent. Ipsos’ Global…
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