Why implementing a Customer Engagement Platform is crucial
Omdia’s 2022 report reviews how the Customer Engagement Platform (CEP) market is growing. Additionally, it assesses the tremendous value in implementing CEP solutions, and what this can provide for organisations. Twilio has been ranked as a “Customer Engagement Platform” leader. They have been given the highest CX ranking for Omdia’s CEP offering. For companies to…
The post Why implementing a Customer Engagement Platform is crucial appeared first on Customer Experience Magazine.