Salesforce Email-to-Case: The Best Method to Eliminate Duplicates

Salesforce Email-to-Case: The Best Method to Eliminate Duplicates

Salesforce Email-to-Case is an out-of-the-box feature that works by allowing your customers to send an email to your organization (using an alias), which is turned into a ticket (case record) that is managed using Service Cloud. From there, your organization can send auto-replies, distribute cases… Read More