A Complete Guide on Customer Journey Mapping and User Experience
Research shows that as much as 51% of the users move from a brand due to substandard customer experience and about 81% of the customers state that switching brands can be stopped if there is an improvement in the customer journey and customer experience. You can provide a great customer experience only when you know your customer journey well. https://www.embitel.com/blog/ecommerce-blog/complete-guide-on-customer-journey-mapping-and-user-experience submitted by /u/HippieSwat [link] [comments]