Customer support metrics to inspire action
Hello Friends, I’m an ex-Apple & ex-Google Founder. I’m excited to be here to learn from y’all and contribute to this community. I’ve published an article on ‘Support metrics to inspire action’ to ensure customers are successful on the support side. This post covers a list of support metrics (quality, efficiency, and correlation to top line) and ways to share the metrics. Please let me know your feedback, I’d love to hear from y’all 🙂 submitted by /u/Interesting_Time8303 [link] [comments]