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The key live chat metrics that you should track - CX Demo
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The key live chat metrics that you should track

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The key live chat metrics that you should track

After integrating a live chat for sales and marketing departments, a company encounters another issue: how to measure customer support productivity. The article describes what live chat performance metrics you should track to analyze performance and learn what you should improve. submitted by /u/Diana-RS [link] [comments]

0 27/06/2022
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