Why is it necessary to have a proactive support department
I recently assembled a bookshelf for my office. I didn’t need any instructions, as I was confidently wielding an Allen wrench. However, halfway through, when the parts no longer fit together, I realized that I had made a critical error at the very beginning, and I had to undo everything and start over. Similarly, the best way to have an active and engaging support department is to have a clear plan. You can act at random, but later you will have a long and tedious time correcting mistakes. You may have a fantastic product, but if your support department is helpless, unreliable, or just hard to reach, people will know about it, and you will lose your customers because of it. This is one of the main reasons why investing in a support department is key to the long-term success of a business. 67% of customers are willing to pay more to get a better customer service experience. Clearly, customer service is so important to customers that they are literally willing to pay more to interact with a brand that does it well. Better customer service can also increase conversion rates, not just revenue. A higher conversion rate should lead to more sales and then more revenue. Without proactive support department, customer retention and success would not be possible. Smoother customer service will allow you to attract new customers, prevent customer churn, and enhance your brand’s reputation and image. At Inqoob, we are continuously working towards a proactive support department, and we are leaving no stone unturned to build the best customer service paractices in the market. To know more about Inqoob, please visit the site: https://inqoob.com/?utm_source=reddit&utm_medium=group&utm_campaign=discussion submitted by /u/inqoob-Constructor [link] [comments]