Interview with Adrian Swinscoe: why make CX more punk?
“Punk is not a method, not a framework, not a toolkit. It is just an invite to do things differently because our customers and our people are waiting.” This week on CX Lore, we are joined by Adrian Swinscoe, an experimental customer experience thought leader, best selling author, visionary, speaker, workshop leader, and podcaster. Adrian’s…
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