who’s working in email support can anyone help me with this:
1) A client who has missed all our emails to help them use the service has contacted us angry that we haven’t communicated with them, what would you say to help clarify the misunderstanding and calm the situation? 2) Client admits we haven’t done anything wrong, but they don’t want to keep up their payments, and they want to get delivery of services even though they haven’t finished paying for them, and are being unreasonable. 3) Client is really happy with how we helped them submitted by /u/davidjosh19charli [link] [comments]