Best way to find patterns/keywords etc through mass amount of email?
Hey all! Apologies about the wall of text. The company I work for is officially taking a serious look at customer experience, we have excellent customer experience already but actually seeing where we can improve and have real data centralized will be extremely useful. We’re rolling out something in the next few weeks that will gather emails and customer feedback. For a little background on myself I’m 29, canadian, I’ve worked construction trades and retail positions, but in the last year and a half I’ve taken a career working with a company that deals in enterprise grade servers, I myself am part of the support team doing high level deployments and troubleshooting. In the last few months my manager has mentioned wanting me to get the framework started and possibly leading this new aspect in the company. So, back to my question I’ve exported a year’s worth of emails in a .CSV format that are correspondence between support and customers ( 42,000+ emails) and I want to look for certain keywords and patterns to get some data. I’ve looked into using mysql+python, rapidminer, monkey learn and a slew of others. MySQL+python & rapidminer are something I’d like to learn eventually but as of now just need a quicker plug in my .CSV and be able to start working. Monkey learn was far too expensive even though it looks like exactly what I’d need. My company wouldn’t mind but I’d rather not go this expensive this quickly especially when I have no previous experience in an official CX capacity. I know I can through excel but something I’m slowly teaching myself the more advanced aspects of. So, any recommendations on the easiest way to get this done ? Thanks all!
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