Customer Complaints: How to handle, respond, and resolve them

One bottle neck with CX is in resolving cases. Sometimes the process is beyond the scope of CX official but not resolving the issue affects the CX. I’ve identified 5 stages in resolving cases. Understanding the stages would help smoothen your processes, and ultimately delivering great value.
Capture Stage Investigation Stage Resolution Stage Fulfilment Stage Insight stage
Check link for more details.. https://ritaadesina.com/customer-complaints/
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