Proactive customers service will make the contact centres of the future
The “new normal” has changed the relationship between businesses and customers, elevating the importance of customer service. If at the beginning of the COVID-19 pandemic it felt as though many businesses had literally taken the phone off the hook, it now appears brands have begun to realise their contact centres are at the heart of their relationship with customers. That’s why it is so important for businesses to provide customers with an empathetic…
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