How cloud contact centers empower delightful customer experiences
The ideal contact center will deliver consistently excellent experiences to customers, via their preferred communication channels — whether that’s voice, email, chat, SMS, or social media. Moreover, a modern contact center’s feature set will allow agents — and the organizations they work for — to harness the power of cloud-based services, enabling much quicker time to market as well as superior flexibility and scalability compared to on-premises infrastructure. The worldwide cloud-based contact center market is predicted to grow to $36.1 billion by 2025 at a compound annual growth rate of 25.8%. A major engine of this ongoing growth is the overall versatility of cloud contact centers. More specifically, cloud-based contact center platforms can:
Easily integrate channels such as social media and SMS to allow customers to reach you via the channel of their choice.
Connect to business-critical tools like customer relationship management (CRM) solutions.
Be modified as a company’s customer base grows or otherwise changes.
Full article: https://blog.webex.com/contact-center/how-cloud-contact-centers-empower-delightful-customer-experiences/
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