Would not recommend – the scariest words a CX professional can hear

Net Promoter Score has been one of the central topics in conversations between CX professionals for years now. If you regularly read CXM, you know we published many articles on this subject, both from positive and negative points of view. Whether we like it or not, NPS is still widely used for keeping tabs on customer…
The post Would not recommend – the scariest words a CX professional can hear appeared first on Customer Experience Magazine.