Human-Centered AI Enables an Empathetic Service Approach

AI-enabled human-centric service design is an opportunity to reimagine the contact center and design for emotional experience. By understanding customer sentiment and behaviors and having the guided assistance to respond proactively, AI can elevate enterprises by transforming customer experiences in genuine ways. In doing so, AI will elevate the contact center to become a value-added functional area rather than a cost center, as it traditionally has been viewed. This design can present an opportunity to rethink customer service and break free from conventional models. Source: https://www.nojitter.com/contact-center-customer-experience/human-centered-ai-enables-empathetic-service-approach
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