I launched MVP to solve loyalty program pains
I want to discuss companies’ and customers’ pains with the loyalty programs. Now I’m working on a win-win solution for both of them. Pain #1 How many plastic loyalty cards do you have? On average one customer has about 15 cards and tends to increase. They don’t fit any wallet, so the customer rarely cares about all of them. But customers still want to have and use discounts, bonuses, etc. Pain #2 Some companies can use a phone number when customers forget a plastic card. But imagine, you wait in a queue while the cashier types manually every customer phone number, pronounced loudly. It takes about 10-20 seconds, while the scanner beep takes less than 1 second. It slows down a queue and makes the customer wait. Waiting customer easily turns into a lost customer. Pain #3 Mass mailing. Promotions Tab of email clients becoming almost like the SPAM folder. Customers rarely look there. About 80% of emails stay not opened. When customers make the decision where to shop or have dinner, they need to quickly overview all propositions and discounts. Moreover, mass mailing is not free for companies. Pain #4 Privacy and security. To obtain a loyalty card person must fill the form and disclosure a phone number, email, full name, sometimes age, etc. 15% of customers refuse the card because it is time-consuming or disclose their personal data. Pain #5 “Wallet apps” Companies still produce plastic cards that customers do not carry with them. Customers fill out a form to obtain a card. They open the “wallet” app to add a card, but it does not work with all cards. It requires extra work from the company to make it possible. It frustrates customers when it fails. Pain #6 Multilingual customers. What language to prefer when you email customer? I have a solution for these pains. Recently I launched MVP beepbell.com Clients get a phone app with a universal barcode card and a newsfeed with discounts, bonuses, etc. Companies get an alternative to plastic cards and mass mailing. Move over, companies can send localized messages to their clients. It is 100% FREE for Customers forever. Companies pay 0.01$ per message. But, there are 1000 FREE messages each month. I want to make this product useful and effective. I will be grateful for any opinion. So, let’s discuss it.
submitted by /u/alex12biz [link] [comments]