Have you ever wondered how do chatbots work? What is the technology behind them and how does it actually solve our problems as customers?

Have you ever wondered how do chatbots work? What is the technology behind them and how does it actually solve our problems as customers?

Together with our team, we worked on a very comprehensive and simple to understand overview of the technology that by the end of the post will help you to understand the way chatbot works, what is the technology behind it, how it can be applied in a business. We are covering the following terms.
Natural Language Processing (NLP) Natural Language Understanding (NLU) Solution Flow Management Natural Language Generation
Perhaps there is something else you would like to know?
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