Live chat security and privacy: How to ensure both for supreme CX
There’s no question that companies need to be able to quickly answer customer support requests. One study from HubSpot showed that 90% of customers rated an immediate response (where “immediate” is defined as less than ten minutes) as important or very important. Live chat is a strong tool for meeting these high expectations as it…
The post Live chat security and privacy: How to ensure both for supreme CX appeared first on Customer Experience Magazine.