Three Habits of Highly Effective CX Leaders

We hear much less often about efficient, satisfying service encounters. There just isn’t enough drama or scandal in those stories to captivate friends and strangers. That’s because good service is seamless, and it’s not always obvious why the experience went so well. But behind the scenes of every untold CX success is a leader who has put all the pieces in place. Let’s look at some best practices those leaders live by.
They help agents reach their full potential.
They give customers more agency.
They turn insights into action.
The most effective CX leaders not only implement advanced contact center reporting that provides a 360-degree analysis across all channels; they ensure that the analytics can be effectively used to guide customers and agents to the best outcomes. Full article: https://www.five9.com/blog/3-habits-of-highly-successful-cx
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