Three Facets Of Customer Experience You’re Overlooking

Customer experience is more important than ever. It’s experience, service and marketing all rolled into one. So here’s a question: Have you tightened up your brand’s customer experience journey as much as possible? Before you say “yes,” make sure you’ve smoothed out these three tiny (but nagging) friction points. If you’re serious about leaving consumers with good “feels” about your brand, be sure to address these three potential gaps that many organizations overlook.
Make it easy for customers to use their gadgetry.
Train your employees to be empathetic problem-solvers.
Offer self-service options.
Full article: https://www.forbes.com/sites/shephyken/2021/07/11/three-facets-of-customer-experience-youre-overlooking/?sh=40e1ebee1257
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