Do you have any horror stories about client onboarding? What went wrong?
I am looking for examples of the costs of client onboarding going wrong. In particular I was wondering if you could share any cases when the sales team overpromised and then this caused challenges when onboarding a client. At a friend’s company a sales rep missold a CRM integration that they didn’t support and his company almost got sued. Do you often have trouble keeping track of all the things the sales team have promised? I am also open to other stories of things going horribly wrong with client onboarding. I find learning from other people’s mistakes can help me evade the same pitfalls.
submitted by /u/ratatouille_artist [link] [comments]