Reimagining the Contact Center Experience with Five9 VoiceStream

As the customer experience continues to be a top priority for contact centers, so should the technology they use. Contact centers are rich with customer data that often is not leveraged in a way to improve the customer experience. In order to meet the growing demand of customers, companies must look to leverage advanced, real-time applications in artificial intelligence, real time speech analytics, coaching guidance, biometrics, and more. However, it has traditionally been difficult integrating real-time applications into the contact center and rightfully so – that’s where Five9 VoiceStream comes into play to power such applications. Full article: https://www.five9.com/blog/reimagining-the-contact-center-experience-with-five9-voicestream
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