Virtual agent vs. chatbot: what’s the difference?

Whenever you see one of those popup windows come up on a website, you think “chatbot.” However, that’s not always the case. You could be interacting with a virtual agent rather than a chatbot. There’s a difference between the two types of technology. Chatbots and virtual agents are different, both can incorporate into your contact center to elevate the customer experience. Highlights:
Chatbots and virtual agents are similar; they’re both software, but there are important differences.
Chatbots are simpler and don’t use AI.
Virtual agents are more sophisticated, can offer better answers, and utilize AI to deliver the assistance customers need.
Full article: https://www.ringcentral.com/us/en/blog/virtual-agent-vs-chatbot/
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