Five Contact Center Innovations That Are Reshaping Customer Service - CX Demo

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Five Contact Center Innovations That Are Reshaping Customer Service - CX Demo
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Five Contact Center Innovations That Are Reshaping Customer Service

With the level of responsibility, we place upon our customer-facing workers, it’s important to stay on top of trends that positively impact the employee experience (EX). If we can make their jobs easier, shouldn’t we do so? When agents are better supported, they are better able to deliver better experiences to customers, which is incredibly important in today’s crowded marketplace. Here are five contact center innovations that directly impact agents and are reshaping the future of customer service:
AGENTS WORKING WITH SELF-SERVICE BOTS
OMNICHANNEL AGENTS
AGENTS WORKING FROM HOME
GIG AGENTS
AGENTS AS CX INNOVATORS
Full article: https://blog.edify.cx/five-contact-center-innovations-that-are-reshaping-customer-service
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