The “accelerated” road to improving citizen experience

Innovative cloud contact centers can be essential for government agencies shifting to work from home. In 2012, former United States President Barack Obama issued the “Building a 21st Century Digital Government” directive focused on better digital services for the American people. It’s no surprise why the value of this initiative quickly rose to new levels of importance with the COVID-19 pandemic. Government agencies were consumed with either new service demands or drastic increases to existing services putting a spotlight on why service delivery designed from the inside out does not meet today’s customer experience expectations. High expectations for citizen experience during COVID-19. Across the country, public health departments were tasked with rapidly setting up state-of-the-art software contact tracing centers, hiring, training, and managing massive amounts of outbound and inbound inquiries. Full article: https://www.talkdesk.com/blog/improving-citizen-experience/
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