CCaaS: Rethinking Your CX and Customer Service Strategy
Customer service is one piece of the CX puzzle, and it’s not confined solely to the contact center. Companies today must take a holistic approach, and chances are you’ll need to go beyond conventional contact center offerings. There’s no singular way to do that, which largely explains why there are so many different types of choices now. When thinking about CCaaS, you should rethink your CX from the customer’s perspective. The results you achieve could be much more far-reaching than just your contact center. Full article: https://www.nojitter.com/contact-center-customer-experience/ccaas-rethinking-your-cx-and-customer-service-strategy
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