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Training AI models. A Better Way
Many customer experience (CX) professionals appreciate the multi-dimensional value of artificial intelligence (AI) and its effectiveness at lowering resolution costs while increasing customer satisfaction (CSAT) scores. AI with machine-learning (ML) drives smarter, faster, and better contact centers, so it’s important to know how to operationalize it for long-term success. AI models power a system that learns from high-quality data. These are initially curated data sets, which include important business details like product names, terminologies, customer intent, and speech patterns. The accuracy of AI models depends on the completeness of training data, which is not static and must consider the variability of the business environment. #customerexperience #cx #custexp #customerservice #AI #artificialintelligence #CSAT #ML #smartcx #communications #Talkdesk #VesuvITas Full article: https://www.talkdesk.com/blog/accurate-adaptable-artificial-intelligence/
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