Design CX for novice and expert digital users
After a year of dramatic digital acceleration, it is time for companies to seriously reflect on whether their online solutions meet the needs of users across different generations. Due to fluctuating consumer demands in a highly trending e-commerce, the one-size-fits-all approach isn’t going to work anymore. According to data from Salesforce’s Shopping Index, e-commerce global…
The post Design CX for novice and expert digital users appeared first on Customer Experience Magazine.