NICE Acquires MindTouch for Smarter Digital Self-Service
The acquisition of MindTouch, a knowledge management software company based in San Diego, California. NICE offered no financial details of the acquisition. MindTouch was founded in 2005 and funded by its founders until 2016 when it received $12 million in a Series A round from PeakSpan Capital, SAP Startup Focus, and SK Ventures. In an analyst briefing, the company reported 100 employees and over 300 customers worldwide, including global brands (and a few NICE CCaaS competitors) such as 8×8, Cisco, Land Rover, Samsung, Verizon, and Whirlpool. In addition to direct sales, MindTouch technology is embedded in SAP Service Cloud as SAP Knowledge Central. At that time, 75% of MindTouch revenue came from North America and the remaining 25% from the rest of the world. Full article: https://www.nojitter.com/ccaas/nice-acquires-mindtouch-smarter-digital-self-service
submitted by /u/vesuvitas [link] [comments]