5 Industries That Need a Customer Experience Overhaul and How They Can Do It
What is your business to your customers? Is it your mission statement? Your product line? Your team? Despite what you may think, there is only one right answer here: it’s your customer experience. CX is the only way that your clients can perceive your company, and that can have huge consequences for your bottom line. According to experience management platform Experience.com, companies that are considered CX leaders saw a 183% return rate on their customer care efforts. That’s nearly three times that of CX laggards. These also-rans aren’t always individual businesses either—entire industries are starting to fall critically behind on CX. Even the worst offenders, though, have the tools at their disposal to improve things. Below are the 5 Industries that need a Customer Experience overhaul:
Insurance
Telecommunications
Retail
Healthcare
Hospitality
Full article: https://www.entrepreneur.com/article/368392
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