Vonage Launches New Contact Centre Features
Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has announced the launch of new Visual Engagement, and AI and omni-channel features. As part of Vonage Contact Centre (VCC) solution, the new features will serve to enhance agent and customer service. With embedded video chat and screen sharing, virtual assistant, Webchat, real-time analytics and screen recording, these enhancements are creating seamless agent-customer interactions for Vonage customers. This will enable them to communicate visually, efficiently and effectively. Businesses must turn to less traditional channels and employ technology in order to connect with consumers in the advancing modern workplace. An ideal solution for this offers the flexibility to embed programmable capabilities, like video, directly into existing applications and workflows. Full article: https://www.cxtoday.com/contact-centre/vonage-launches-new-features-for-its-contact-centre-solution/
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