Understanding and Evaluating Composable CX Platforms

Composable CX cloud platforms are truly open and take full advantage of modern cloud strategies and technologies. They’re built using an API-first approach backed with a modern continuous integration/continuous deployment (CI/CD) pipeline to achieve speed that’s never been experienced before. They leverage the power of microservices and treat infrastructure as code to deliver maximum resiliency, scale and innovation. They make it easy to integrate and exchange data with other systems. And they’re highly secure. Genesys Cloud is the archetype of a composable CX platform. Full article: https://www.genesys.com/blog/post/understanding-and-evaluating-composable-cx-platforms
submitted by /u/vesuvitas [link] [comments]