CX Global Voices 2021: Have Your Say On Big CX Questions
Last year CX professionals rated their organisations’ maturity as: 39% Foundation, 48% Practiced, and 13% Leading. In an environment where CX focus has increased (and is set to continue) has this evolved or is CX maturity dangerously stagnating? Ipsos MORI and Awards International are in the middle of collecting feedback for their second CX Voices…
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