The worst customers in the horeca
How do I even start, I have so many anekdotes but I’m also interested in any of your “lovely” encounters with customers in the service industry. This just happened to me today: It’s Friday evening around 19:40h and a customer calls in. Luckily peak hours are already over so I have time to stay on this call just in case. This customer calls in to tell me he had food delivered THREE TO FOUR WEEKS AGO. So at this point, I already know what this gentleman wants but I let him finish his story. He tells me he had this one dish with salted pork belly and he doesn’t remember the name of the dish. I ask him, maybe it’s this one dish <name of the dish> and he agrees it must have been that one. I’m like “okay how can I help you?”. He goes on “the pork was very salty, I let several other people try it too. They all said it is too salty”. I answer him “I see your complaint, the dish is supposed to be salty however. It might have been extra salty because the cook might have rubbed too much salt on it. I offer my excuses if that were the case.” So the customer continues “So I’m not that type of person that would usually post some negative reviews but…”. SIGH, of course he would bring up posting negative reviews, since I’m not offering him compensation as of yet. At this point 2.5 minutes have passed before he finished his complaint and I answer “Ah I see”. Just to test him out. What will you say next sir??? “But I am WILLING to order something again but only if you give me compensation like a voucher”. THERE it is. Well I might need to add that we are a Chinese restaurant in the Netherlands, some people think we Chinese do not argue over such demands. He asked for a “kortingscode” explicitly. I’m taking a second to bring myself to breathe. “Sir, I am sorry but I cannot do that. Our products are for immediate consumption. Three to four weeks later is too late to bring us this complaint and get compensation”. At this point this customer gets loud: “I don’t think you know what I mean” – “Sir, I do know what you mean. You want compensation for your next order” – “NO, STOP TALKING THROUGH ME GIRLIE, I NEVER ASKED FOR KORTING”. I’m baffled, like bro you explicitly asked for a <kortingscode>. “Sir just a few sentences ago, you asked for <kortingscode>, I am literally quoting you”. “YOU ARE NOT LISTENING TO ME” – “okay sir, then what is it that you want?” – “I just wanted to know if I were to order something, if you could do something about the price of the food”. Bruh… Smh. “No sir, I cannot give you a discount” – “WELL THEN NOW YOU CAN SURELY COUNT ON THAT NEGATIVE REVIEW. I’M NOT GOING TO ORDER EVER AGAIN” – “Okay do that, goodbye 👋”. I hang up. Seconds later he calls again, mind you he doesn’t call anonymously so I recognize him. “Good evening this is restaurant <name> how may I help you?” – “YOU STUPID CUNT..” <click> I hang up again but I’m furious now. Did he just call me a cunt? Again he calls “I’M GOING TO KEEP THIS LINE OPEN BY CALLING OVER AND OVER AGAIN” I now lost my cool “DO WHATEVER YOU WANT FUCKER” and I hang up again. He keeps calling and calling and I just mute ourselves. Now I have this idea to call him with my mobile phone just to keep his phone busy, keeping our restaurant line free. But now an even more annoying thing happens. My brother, the idiot, engages in the call from my phone. He licks this customer’s ass and fifteen minutes later he gives him a discount code. And after that he lectures me about not being customer friendly. Telling me I want to “win” every argument. Nah bro, this guy calls us weeks later. Who in their right mind would not hang up?? So yeah that happened, one of many great encounters I have had with customers. Tell me if you agree with me or my brother? Or even the customer, before he called me a cunt of course. What are some of your crazy customer stories?
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