With Voice Identification, You Know Who’s Calling
User authentication has become one of the great banes of our modern, connected existence. Customers forget passwords, can’t remember their answers to security questions, and resent being treated with suspicion when they want to access their own bank account! Voice identification technology simplifies the authentication process and makes it more secure. Your customers will appreciate the passive enrollment, fast authentication, and secure access provided by voice identification, while you leverage each customer’s unique voice to enhance the customer experience. Full article: https://www.nice.com/engage/blog/rta-with-voice-identification-you-know-whos-calling-2640/
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