Gaining and Retaining Customers in 2021. Part Four: Building Relationships

In this, the fourth in a five-part series on gaining and retaining clients in 2021, we spoke to Jamie Thorpe, Head of Experience Management at Ipsos, who is a long-standing member of the CX professional community having worked on the front line with clients for over 20 years designing, implementing and evolving CX with brands….
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