CX/Contact Center Tips

Know your team’s skills so you can act on them. Push agents in the areas they are inclined to grow and encourage greater autonomy. Empower them to use their strengths to care for customers without needing to hold your hand. This empowerment will inspire and motivate your agents to perform more efficiently. https://preview.redd.it/mteqskeh8we61.png?width=1024&format=png&auto=webp&s=aeaa822ccc255cef76074be1da1ac59535885e49
submitted by /u/vesuvitas [link] [comments]