How Technology Can Make Calling A Contact Center Be Delightful

With automated digital workers, call center agents can glide seamlessly through tasks. This can increase the probability of a first-call resolution and ensure compliance procedures don’t negatively impact the customer experience. Whether it’s during an interaction with an existing customer or a prospective one, automated workflows can eliminate the friction that turns customers off. And let’s face it — because excellent call center experiences are so hard to come by, streamlined workflows have the power to create a truly delightful, memorable and differentiated customer experience. Full article: https://www.forbes.com/sites/forbestechcouncil/2020/12/03/how-technology-can-make-calling-a-contact-center-be-delightful/?sh=4ded235c6578
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