9 Valuable Tips to Build Rapport Over the Phone

The relationships you build with customers comes down to how well you interact with them. To consistently deliver a better customer experience (CX) and forge meaningful relationships, it is imperative that call center agents like you are skilled in the art and science of rapport building. Below you’ll find a series of valuable tips that will help you build rapport with customers over the phone in no time.
Commit to rapport-building from day one
Rely on accurate data
Get to know the customer
Use mirroring and remain in control
Communicate with respect
Sound natural
Develop a common goal
Manage customer expectations
Give genuine praise
Building rapport with customers is an essential task for call center agents and one that requires effort and persistence. Equipped with the right skills, a few trusty techniques and the correct application, you will be well on your way to winning the hearts of your customers with your professional rapport building skills. Full article: https://www.talkdesk.com/blog/9-valuable-tips-to-build-rapport-over-the-phone/
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