Agile Customer Experience: Get the Competitive Edge You Need

An agile customer experience approach accomplishes all of this, encompassing the best practices, critical solutions, and powerful capabilities that will prepare organizations for business continuity in whatever comes next. Having an agile customer experience organization means addressing agility along three key pillars:
Agile Service
Agile Insights
Agile Workforce
These three pillars are critical to empower agile customer experience and enable organizations to provide exceptional experiences to their customers and employees on a continuous basis, regardless of what the future may bring. The approach is appropriate with employees working from home, the office, or both, and ensures organizational success. Full article: https://www.nojitter.com/customer-experience/agile-customer-experience-get-competitive-edge-you-need
submitted by /u/vesuvitas [link] [comments]